Refund policy
REFUND & RETURNS POLICY
Last updated: May 2026
Custom-Made Products
Every item we produce at Your Marine & Motor is made to order and personalised specifically for you. Because of this, we are unable to accept returns or offer refunds for change of mind once production has begun.
This is why we have a design approval step built into every order — you will always see and approve your artwork before we print a single item. We only proceed once you're completely happy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, misprinted, or does not match the approved design proof, we will make it right at no cost to you. Simply contact us within 7 days of receiving your order with:
- Your order number
- A clear photo of the issue
We will arrange either a full replacement or a complete refund — whichever you prefer. No runaround, no fine print.
Design Revisions
Before printing, you are entitled to up to two rounds of revisions on your artwork at no extra charge. If you are not satisfied with the initial proof, please request changes and we will revise until you're happy.
Order Cancellations
Orders may be cancelled for a full refund before artwork production has begun. Once our artists have started work on your design, cancellations cannot be accepted as work has already been completed on your behalf. Please contact us as soon as possible if you need to cancel.
Consumer Guarantees Act 1993 (NZ)
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you are entitled to a remedy under New Zealand law.
Contact Us
To raise a concern about your order, please contact us at yourmarineandmotor@gmail.com. We respond within 24 hours, Monday to Friday.